Andy was commissioned to undertake ongoing projects covering the user experience of various online applications used internally and by clients through the client portal. In addition to this he provided consultancy on how to best enable users to undertake complex tasks within online and software systems.

Key Activities included:

• Application guidelines
• Application interfaces
• Departmental promotion
• Personas, use cases, user flows and information structuring
• Developing the overall user experience and journey
• Diagramatics and information design
• Wireframing and prototyping
• User interface design
• Online branding and policing